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Exchange Policy

Changed your mind? Never mind! It happens to us too you see J Please send us an email on contact@kulijume.com with the subject, ‘exchange’. Assuming the dress is in its original condition, we will get back to you on email, have your dress picked up and issue a coupon for you to buy anything else you wish from kuli jumé.

We want to give you the best buying experience out there because you are more than a ‘customer’ for us! Instead of the usual 15-30 days, we give you 6 months to make up your mind! So from the day you buy the dress, up to 6 months, if you change your mind and want to exchange your dress, get in touch with us and we will make it happen!

Do let us know what would have made the dress more desirable. We will take your feedback and make all possible changes to see you happier!

 

Return Policy

It’s alright if you don’t like what you purchased you know!

We at kuli jumé respect everyone’s choice. If you are not satisfied with your purchase for whatever reason, please let us know and we will take our merchandise back!

We won’t force you to make up your mind in 15 days or 30 days, we give you 6 months! If at any point in these 6 months you wish to return your dress, just send us an email on contact@kulijume.com with the subject ‘return’. Assuming the dress is in its original condition, we will get back to you on email, have your dress picked up and issue a coupon for you to buy anything else you wish from kuli jumé.

 

We do sincerely apologize for not being able to give you cash back for your return at the moment. It’s not because we are tying you up. It’s just because we are still working on the cash returns process. Until then, please bear with us and make use of our return voucher facility.

 

We really hope that you will be happy with your next purchase at kuli jumé. In an effort to make you happier, please do let us know as to what went wrong and we will make sure we fix it! 

 

Have a lovely day!